Our method came out of a Fortune 10 operation.
The method was built inside a real operation, on real teams. Here is what happened.
20 Years
Running the operations that felt this every day
Our founder spent 20 years running frontline operations at a Fortune 10 company, across retail stores, distribution centers, call centers, and executive teams. Turnover was the constant problem underneath every one of them.
2022
Building the process, from inside the problem
He started building the process that became EIP while still inside that company. Not a theory. A working system, refined project by project, on real teams, with real numbers on the line.
The Result
17
percentage points
Turnover fell across retail stores, distribution centers, key managers, and call center agents combined.
2026
Formalized as Experience Improvement Partners
Built to bring the same method to companies that don't have twenty years to figure it out themselves.